FAQ

PAYMENT POLICY 

Payment will be via PayPal and is expected within 2 days after the order has been placed. After that time any unpaid orders are subject to cancellation.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

Delaying the payment process will also delay the creation and shipping times. In this case I don't make some custom-made products


SHIPPING POLICY 

We always send by certified mail with tracking number.

All items will be carefully packaged, however if an item breaks in transit, I am not responsible for the cost of that item or it's replacement. You may request to purchase insurance by contacting me prior to shipment.

Shipping to America will be 1-2 weeks (sometimes more than that). Depends on the trafic, dates and customs.

I am not responsible for packages or items lost during transit.

Orders are normally shipped out within 3-5 working days, as we can make and packaged your purchase.


REFUND POLICY

We have taken every care to produce the highest quality product and your satisfaction is very important to us. All Made-To-Measure items are Final Sale due to their unique nature. 

Refunds will only be issued in exceptional circumstances in the form of a store credit. If you are not perfectly satisfied please get in touch as soon as you can and we will handle your query to the best of our ability.

Just in case returns would be accepted for not used items within 7 days from date of delivery. Buyer will be responsible for return & shipping cost. Shipping fees are not refundable.

We are always looking for you 100% satisfaction. I do my best to describe all items accurately. Please contact me with any question. Thank you!


ADITTIONAL INFORMATION

All computer monitors are different, but I try to illustrate the color as best I can. If you are unsure of the color and mind slight shade variations then please convo me. Keep in mind that colors may look slightly different on your screen.

If you have any questions, please contact directly to the email contact@bitehandmade.com